Kenya Police, DCI 'Customer Service Week' posts met with attacks from Kenyans

While some have definitely resonated with the masses, some have left a rather sour taste in the mouths of consumers, many of whom have found the attempts a little odd and strangely bizzare.

Part of the public institutions who have sent out 'Customer Service' messages includes the Directorate of Criminal Investigations (DCI) and the Kenya Police.

Taking to their social media platforms, the PR-savvy DCI accounts shared a message of appreciation for their 'customers'. 

The poster read: "HAPPY CUSTOMER SERVICE WEEK. At the DCI, our commitment is to deliver services that are both effective and efficient, all while upholding our core values of professionalism, alliances & partnerships, the rule of law, and teamwork."

The post, however, failed to elict the reaction the investigations institution had hoped for, with many Kenyans dragging them for their past nefarious activities which include kidnappings, abductions, arbitrary arrests, inconclusive investigations and biased prosecutions.

Many also sought to remind the government body of their duties, explicitly telling them that Kenyans - or criminals for that matter - were not their 'customers'. 

Shoba Gatimu, an influential X personality, said: "Abductees are not customers. Kiambu Road charlatans!" 

Yet another unimpressed Kenyan wrote, "DCI, and the whole of government: The government is not a business, and Kenyans are not customers. Customers choose to pay for services. You're taxing us and using violence to make us comply. We're your employers and we are citizens of the republic. That means that We the People decide how this country should be run, and your job is to implement. This is why theory matters. It teaches you the proper discourses to use in each situation."

Some also attached photos of the DCI Subarus abducting Kenyans especially at the height of the Gen Z uprising.

"A terrorist militia masquerading as a security agency! This inept brothel of an institution spends a lot of time and resources running after social media users as terrorists bask in the NFD. Drug and human traficking, money laundering and smuggling enablers you are!" someone else snapped.

As the avalanche of negative responses continued to flood in, the DCI X account shut off the comment section.

The Kenya Police, too, took the cue and went online to also wish their 'customers' a happy week, the results, as expected, were as vicious as they were ruthless.

They wrote: "We extend our gratitude to all our staff, both uniformed and non-uniformed, alongside our development partners, the public, and all stakeholders for their unwavering support in helping us achieve our mandate." 

"The Service remains steadfast in its commitment to protecting and serving the public in accordance with democratic policing principles."

Quickly, they were also met with a barrage of missiles from unimpressed Kenyans, many accusing them of the same things they accused the DCI of.

Under the comment section, many Kenyans attached photos of some of the Gen Z protesters who were brutally killed during 2024/25 anti-government riots, including Rex Masai, Eric Shieni and Denzel Omondi.

Lawyer Willis Otieno wrote, "A lion wishing zebras a Happy Wildlife Conservation. Your only consistent service is delayed response, harassment, and bribery. The customer experience is trauma."

Someone else said, "Who are your customers? Is it the people you shamelessly extort for bribes, the youth you come out to run target practice on or those you arrest only to murder inside those cells? Who the hell are your customers?"

Eric Gitonga, on his part, simply said: "Murder is NOT service."

Back in May, a report revealed that at least 104 people died as a result of police-related killings, while 55 people went missing at the hands of the police, raising concerns about the level of police brutality and extrajudicial killings witnessed in the past year.

This was according to a joint report by the International Justice Mission (IJM), Amnesty International Kenya (AIK) and the International Commission of Jurists (ICJ), which highlighted a 24 per cent increase in cases of enforced disappearances and police-related killings in 2024 (159) as compared to 2023 (128).